Central Parks Management International LLC and CPM Madhouse LLC Privacy policy

Effective October 16, 2018

This Website, www.madhousexperience.com, attracts a wide variety of users – children, teenagers, and adults. We encourage you to read and understand our Privacy Policy, and if you have any questions, you can always contact us at the address or phone number below.

This Privacy Policy contains information about how and when we collect personal information through this Website and how we use the information that we collect. We are committed to complying fully with the Children’s Online Privacy Protection Act of 1998, and we take special precautions on this Website to protect the privacy of children under the age of 13 (individuals under age 13 are referred to as “children” in this Privacy Policy).

As used in this Privacy Policy the terms “us” and “we” refer to CPM Madison LLC d/b/a The Madhouse and Central Parks Management International LLC. You can find information regarding how to contact us at the end of this Privacy Policy.

This Privacy Policy applies to the sites and apps where it appears.

This Policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes phone or email interactions you have with us. Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:

  • Purchase an event ticket from us or book a party, food or jump time or other service with us, we will use the information you provide us to fulfill our obligations to you in delivering that service, and, where permitted, keep you up to date about other events and activities that may be of interest to you; and
  • When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below. Click on “Learn More” under each icon for more information or scroll down to read the full policy.

WHAT INFORMATION WE HAVE & WHERE WE GET IT

We collect information from and about you.

Contact and billing information. When you create an account, purchase an event ticket from us or book a party, food or jump time or other service with us, we will collect your contact and billing information, such as your name, street address, zip code, email, phone number and credit card number.

Information you post. We collect information you post in a public space on our website or on a third-party social media site.

Demographic information. We might collect information like your age range, race, or gender, or information about events you like or products you buy. We might collect this as part of a survey, for example.

Accessibility Information. We may collect details of your health requirements if you have accessibility requirements when attending events.

Other information. If you use our website or apps, we may collect information about the browser and device you’re using, your IP address, your location, the site you came from, the site you visit when you leave us, and how you used or didn’t use our site or app. We may collect this using technology such as GPS and Wi-Fi.

Our sites and apps are intended for Children and Adults.

Because some of the visitors to our Website are children, we take care to make certain that our content is appropriate for kids of all ages. We do not ask our visitors to disclose more information than is necessary for them to participate in a particular activity and this Website does not allow any user, whether a child, teenager, or adult, to post publicly any personally identifiable information.

CONTESTS AND SWEEPSTAKES

Periodically, we may offer contests or sweepstakes through our Website. These contests and sweepstakes will require participants to provide us with their name, e-mail address, mailing address, and telephone number. Children are not permitted to participate in sweepstakes or contests offered through our Website. For more information on how we use personally identifiable information collected from contest and sweepstakes entry forms provided on this Website, see the section of this Privacy Policy entitled HOW WE USE Your Information and Why

HOW WE USE YOUR INFORMATION & WHY

We use information as disclosed and described here.

We use information to provide you with products and services. We use your information to process your order and provide you with customer support. This includes sending you emails about your account or a purchase. We might also contact you about this policy or our website terms.

We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event. You may give us your friend’s information, for example via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend’s information to provide services you requested. Your friend may contact us at info@madhousexpereince.com to ask us to delete their information.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes.We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.

We use information for marketing purposes.For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you book an event or service from us we’ll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.

We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding Madhouse events.

We use information as otherwise permitted by law or as we may notify you.

We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.

WHO WE SHARE YOUR WITH & WHY

We may share information with third parties.

We will share information within the Madhouse family of companies. This may include Central Parks Management International LLC the operator and manager of Madhouse for example.

We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.

We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.

We will share information with third parties who sell products or services to you. We will disclose your information to a third party who provides you with merchandise, for example.

We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

YOUR CHOICES & RIGHTS

You have certain choices about how we use your information.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, click here [2] or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.

You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days.

You can control cookies and tracking tools. To learn how to manage how we – and our vendors – use cookies and other tracking tools, please click here.[3]

You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your device.

Your California Privacy Rights.

If you live in California and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a “California Shine the Light” inquiry. We will respond within 30 days.

LOOKING AFTER YOUR INFORMATION

We use standard security measures.

We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. If you think that an unauthorized account has been created using your name, contact us at the address below.

We store information both in and outside of the United States.

If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to United States laws, which may not afford the same level of protection of those in your country.

We may link to third party sites or services we don’t control.

If you click on one of those links, then you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. To learn more, click here. [3] We do not control the use of those technologies.

We may use your image in promotional marketing

VISTORS TO THE MADHOUSE FOR ACTIVITIES THAT DO NOT REQUIRE A WAIVER AND PARTIES WHO HAVE OPTED OUT FROM SIGNING A LIABILITY WAIVER FOR ACTIVITIES THAT DO REQUIRE A WAIVER, WAIVE THE RIGHT TO INSPECT OR APPROVE VERSIONS OF IMAGES USED FOR PUBLICATION OR THE WRITTEN COPY THAT MAY USED IN CONNECTION WITH THE IMAGES. VISITORS TO THE MADHOUSE RELEASE MADHOUSE AND MADHOUSE’S ASSIGNS, LICENSEES AND SUCCESSORS FROM ANY CLAIMS THAT MAY ARISE REGARDING THE USE OF STATEMENTS OR IMAGES INCLUDING ANY CLAIMS OF DEFAMATION, INVASION OF PRIVACY, OR INFRINGEMENT OF MORAL RIGHTS, RIGHTS OF PUBLICITY OR COPYRIGHT.

CONTACT US

Feel free to contact us if you have more questions.

If you have any questions about this Policy or other privacy concerns, you can email us at info@madhousexpereince.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

CPM Madhouse LLC
PO Box 1777
McHenry, IL 600051

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2019 Central Parks Management International LLC. All rights reserved.